1. Collection of Personal Information
g7vip collects personal information only as needed to allow you to open an account, use the platform's services and meet the compliance requirements of international licensing. We only request data that is genuinely necessary and do not collect excessive information.
Information You Provide Directly
- Full name as stated on your identification card (MyKad)
- Active email address and mobile phone number
- Date of birth for age verification purposes (21 years and above)
- E-wallet account details (Touch 'n Go eWallet, DuitNow) or other relevant payment information
- Information you provide when contacting the customer support team
Information Collected Automatically
- IP address, device type, operating system and web browser
- Activity log data within the platform, including login times, game types and transaction records
- General location data based on IP address (not precise GPS location)
- Session information and cookie data as described in the Cookies section below
2. Purpose of Using Information
All information collected by g7vip is used responsibly and only for legitimate purposes. We will not process your data for any other purpose without obtaining fresh consent from you.
Core Operational Purposes
- Opening, verifying and managing g7vip player accounts
- Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
- Verifying player identity to ensure compliance with the age requirement (21+)
- Providing effective and relevant 24/7 customer support
- Sending transaction notifications, bonus updates and important account information
Security and Compliance Purposes
- Detecting and preventing fraud, money laundering and suspicious activity
- Meeting reporting requirements to authorities under international licensing
- Complying with any lawful instructions from relevant regulatory bodies
- Conducting regular internal security audits
Marketing Purposes (with Consent)
With your consent, we may use your email address or mobile phone number to send promotional information, bonus offers and the latest g7vip news. You may withdraw this consent at any time through your account settings or by contacting customer support.
3. Data Sharing and Disclosure
g7vip does not sell, rent or trade players' personal information to any third party for commercial purposes. Data sharing only occurs in limited and controlled situations as follows:
Third-Party Service Providers
We may share necessary data with service providers that help operate the platform, such as payment processors, cybersecurity solution providers and analytics platforms. All such providers are bound by strict data protection agreements and may only use the data for the specified purposes.
Legal Requirements
g7vip may disclose personal information if lawfully required by a court, regulatory body or law enforcement agency within the relevant jurisdiction. We will notify players where such disclosure is not prohibited by law.
Business Transfers
In the event of a merger, acquisition or sale of business assets, player data may be transferred to the new entity subject to the condition that an equivalent or stricter privacy policy is maintained, and players will be notified in advance.
4. Data Security and Protection
g7vip continuously invests in digital security infrastructure to ensure players' personal data is always protected from unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL encryption for all data communications between the player's browser and g7vip servers
- Role-based access control for internal staff
- Real-time security threat monitoring 24/7
- Regular penetration testing by qualified independent parties
- Documented and regularly tested incident response procedures
5. Cookies and Tracking Technologies
g7vip uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly.
Types of Cookies Used
- Essential Cookies: Required for basic functions such as login sessions and platform security. These cookies cannot be disabled.
- Functional Cookies: Store your preferences such as language, display settings and game preferences.
- Analytical Cookies: Help us understand platform usage patterns for service improvement purposes.
- Marketing Cookies: Used only with your consent to display more relevant content.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the g7vip platform.
6. Player Rights Regarding Personal Data
As a g7vip player, you hold the following rights regarding the personal information we hold. All requests relating to these rights will be processed within a reasonable timeframe.
7. Data Retention Period
g7vip retains players' personal information for as long as the account is active or as long as necessary to fulfil the purposes set out in this policy. Once an account is closed or upon a player's request, data will be deleted or anonymised within a reasonable period, unless continued retention is required to meet legal obligations, resolve disputes, or enforce agreements.
Financial records and transaction data may be retained for a longer period in line with licensing compliance requirements and applicable anti-money laundering laws.
8. International Data Transfers
As g7vip operates under an international licence, your personal data may be stored or processed outside Malaysia. Any such data transfer is carried out in compliance with recognised international data protection standards. We ensure that the receiving country or party maintains a level of data protection equal to or higher than that set out in this policy.
9. Child Protection and Age Restriction
The g7vip platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from minors. If we find that information belonging to a child or an individual under 21 has been collected without appropriate verification, we will take immediate steps to delete that information and close the relevant account.
10. How to Contact Us
For any questions, concerns, or requests relating to this Privacy Policy, or to exercise your rights regarding personal data, please contact the g7vip support team:
- 24/7 live chat via the g7vip platform
- Email: [email protected]
Our support team is available to assist in Bahasa Melayu and English. All privacy-related requests will be handled promptly and in confidence.